Wednesday, November 22, 2017

The Tools to Greater Profitibility

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Fredericks Benefits offers the innovative Blue Ocean Card, giving clients a third-party concierge employee advocacy service.  This service is available to employees to provide them real-time, live benefits help whenever and wherever it’s needed.  Each employee receives a hard plastic card, much like a credit card, which can be kept in their wallet.  The card provides both a local and an 800 number, as well as the names and pictures of the staff who will take their calls.


 

HR Directors and Benefits Administrators are always busy.  Not many companies have a trained, dedicated, full time benefits administrator.  So, employees’ critical benefits needs can be welcome opportunities for benefits administrators to serve their employees or can be time killing interruptions.  Regardless, these needs take benefit administrators away from their critical and strategic responsibilities.  It might be an access issue, a billing issue, or a referral not being approved.  Interventions always take time, anywhere from 5 minutes to an hour or even longer.  You don’t want to push the employee to carrier member services, too often that is a dead end. Critical employee issues are infrequent, but when it happens, they need immediate help and results. There is help available both for you and the employee: the Blue Ocean advocacy card.

Every employee of a Fredericks Benefits client is given a Blue Ocean Card, and a toll free number is provided.  The Blue Ocean Card is hard plastic, designed to be put in an employee’s wallet. Guaranteed not to tear or fold.  On the back of The Blue Card are photos and names of each person who will take the incoming call.

It delivers—Examples of Assistance and Advocacy:

  • Services denied, delayed, not paid for
  • Emergency Room balance billing
  • Referrals to specialists
  • Complex lab and imaging issues
  • Scheduling problems
  • Billing reconciliation
  • Explaining EOB’s

© Fredericks Benefits
1200 Nevada St. #102
Redlands, CA 92374
Phone: 909-792-1070
Fax: 909-792-4099
csr@fredericksbenefits.com

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